FAQs

PRODUCTS

How do I know what shoe size to order?

Our shoe sizes conform with standard US measurements. If you are in doubt of your size, or need help with using our fitting guide, please contact our Customer Care Number:  

Do you offer wide fitting shoes?

Our standard width fitting is US. However, we also offer a limited range of wider fitting shoes in fitting.

What size shoe tree should I order?

We have both Fixed and Adjustable shoe tree and two sizes can be used 



We  sell  fitting shoe trees, so for  fitting shoes, we recommend buying a whole size up for whole sizes and a half size up for half sizes, for example, for a size 8 or 8.5 we recommend you order a size 9 shoe tree.


What should I do if I think I have received a faulty product?
Please contact our Customer care team and we will advise on the best course of action. Please provide your order number, and photographs of the faulty item.


Please remember, items which have been damaged  as a result of normal wear and tear, due to chemical spillage or your own misuse , will not be considered faulty. This does not affect your statutory rights.


How do I care for my shoes or boots?
Jenza Leather shoes are made from the highest quality materials, and are designed to last for many years, provided they are well cared for. We recommend you regularly clean and polish the uppers, to protect the leather and prolong its life.

For information on how to care for your Jenza Leather shoes, please see our comprehensive Shoes Guide


Can the soles of my shoes be repaired?


All of our goodyear welted shoes are re-soled.


Purchase


Do I need to open an account to place an order?


You don’t need to open an account to place an order with Jenza Leather. You can simply check-out as a guest.


What are the benefits of registering for an account?
By creating an account, you will enjoy the following benefits:


    

  • Review past purchases.
    • 

  • Manage your account details, and order history.
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  • Receive our Newsletter via Email
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Will I be charged for delivery?
Yes, there will be a delivery charge. Please refer to our Deliver&Return page for more details.


Will I have to pay duty and taxes?


For all other overseas customers, you will be liable for any Customs duty and taxes arising. For further information, please check your country’s tax office website.


What payment method can I use to purchase online?
We accept payment by debit or credit card.


Can I speak to someone about my order?
You can submit an enquiry through our Contact Form, or you can contact us by phone WHTASAPP AND EMAIL. Please view our Contact Us page for further details.


Can I amend or cancel an item from my order?
Unfortunately we are unable to amend an order once it has been received. If any part of your order is not correct, the entire order will need to be cancelled and a new order can be created in its place. Please contact our Custom Support Team for further information.


What if the item which I want is out of stock?
If an item is not immediately available, we invite you to submit your email address on the product page, and we will inform you when the item is available in stock.


SHIPPING


Who will deliver my package, and how long will it take?
Your order will be delivered by DHL or Fedex.  Normal delivery times are as follows:


FOR READYMADE






U.K.
3-6 business days.




Europe & North America
3-6 business days.




Rest of the World
4-8 business days.






 


FOR CUSTOM MADE 


For custom made 10 to 15 business days are required.


How do I track my parcel?
You will receive an e-mail advising when your order has been despatched, together with a tracking number for the courier. You can track the progress of your order on the courier’s website.


Do you ship to P.O. boxes?
As all deliveries require a signature on receipt, we are unable to deliver to P.O. boxes. Your shipment should be sent to a residential or work address.


How can I return an item?
If for any reason you are not satisfied with an item you have purchased, you may return them within 28 days of receipt for refund. There is a charge for returns. Please refer to our Returns Section on our website for further details.

Please note items must be returned in the same condition they were delivered. Please ensure that shoes are unworn and unmarked, and are returned in the original package complete with all contents.


Can I exchange an item?
Unfortunately, we are unable to accept exchange requests. To obtain a replacement item, please return your original order and place a new order for the replacement.


How long will it take to receive a refund?
Returned items will be checked to verify the condition of product before a refund can be issued. We will send you an email confirmation once the refund has been authorised. The length of time it takes for the refund to reach your account will depend on the method of payment used which is used by you, but should be within 14 days of receipt of the returned item. Refunds will be issued to the same credit card or payment method used for the original purchase.